HatchOS AI Employee
Cheat Sheet

Hatch is the primary AI interface — the one your dispatchers talk to. Ask Hatch anything about your operation: load status, carrier performance, commission questions, rate lookups. Hatch can also coordinate with the other AI employees and surface insights from across the platform in a single conversation.

Dash monitors your dispatch board and surfaces problems before they become incidents. Late carriers, coverage gaps, loads approaching delivery windows without check calls — Dash flags them and suggests next actions. Dash also assists with tender intake, extracting structured load data from email tenders automatically.

Mark monitors market rate conditions and surfaces lane intelligence to help dispatchers price competitively. Ask Mark for current market context on a lane, compare your historical rates to spot trends, or get a recommendation on where to set a carrier cost to win the load while protecting margin.

Lena manages customer-facing communication and CRM intelligence. She drafts check-in emails, flags accounts that haven't had activity in 30+ days, surfaces shipment history before a customer call, and helps identify upsell opportunities based on freight patterns. Think of her as a CSM who never misses a follow-up.

Shield monitors your carrier network for compliance gaps and flags risk before it becomes a claim or an audit problem. Insurance expirations, authority status changes, carriers on your do-not-use list — Shield surfaces them at the point of dispatch, not after the fact.

Rex is your revenue intelligence layer. He surfaces margin trends by lane, agent, and customer — and flags when margin is compressing before it shows up in a settlement dispute. Rex also assists with commission contract questions: given a load's charges and costs, what does each agent earn? No more spreadsheet calculations.

Knox manages your brokerage's internal knowledge base and powers the training module. When a new dispatcher asks "how do we handle a refused load?" Knox finds the right SOP and surfaces it in context. Knox also tracks training progress for new hires and can generate quiz questions from your own procedures.