MercuryGate (now rebranding to Infios) was built for Fortune 500 shippers, not freight brokers. HatchOS is built for exactly how you operate — agent model, commission splits, AI employees, white-label.
No setup fees • 14-day concierge migration • Month-to-month20+ capabilities across AI, operations, finance, compliance, and pricing. Hover any row for detail.
| Feature | MercuryGate | HatchOS ✦ |
|---|---|---|
| AI Capabilities | ||
| Native AI employees ? | ✗ Not built in | ✓ 6 defined roles (Dash, Mark, Lena, Rex, Shield, Knox) |
| AI copilot ? | ✗ No conversational AI assistant | ✓ Hatch AI across all modules |
| AI tender extraction ? | ✗ Manual entry required | ✓ Native — parse email tenders automatically |
| Predictive analytics ? | ◑ Weather-adjusted routing, fuel optimization | ◑ In development |
| Autonomous carrier outreach ? | ✗ Manual carrier engagement | ✓ Built into carrier management AI role |
| Multi-Tenant & Team Architecture | ||
| True agent isolation ? | ◑ Configurable but complex | ✓ Agents see only their loads, out of box |
| Multi-brand support ? | ✗ Not publicly offered | ✓ Unlimited brands per tenant |
| Office hierarchy ? | ◑ Organizational units available | ✓ Offices, brands, agents — all scoped |
| White-label platform ? | ✗ Enterprise-only, not publicly available | ✓ Your logo, domain, brand throughout |
| Role-level permissions ? | ◑ Role-based access available | ✓ 6 granular role levels |
| Financial Backbone | ||
| Agent commission automation ? | ✗ Not built for agent model brokerages | ✓ Auto-calculated per load + period close |
| Vendor payables (True COGS) ? | ◑ Available but requires configuration | ✓ Native vendor payables + True COGS |
| Factor routing ? | ✗ Not a core feature | ✓ Native factor associations + ACH routing |
| Settlement workflow ? | ◑ Financial audit tools available | ✓ One-click agent + vendor settlements |
| Commission periods (locking) ? | ✗ No period-close locking for broker agents | ✓ Margin locked on period close |
| Compliance & Risk | ||
| FMCSA authority check ? | ◑ Carrier management tools available | ✓ Native real-time lookup |
| Insurance tracking ? | ◑ Freight audit tools | ✓ Automated expiry alerts |
| Double-broker detection ? | ✗ Not available | ✓ Pattern detection built in |
| Pricing, Implementation & Support | ||
| Pricing model ? | ◑ $500/user/mo (10-user = $4,500/mo) | ✓ Per-seat, transparent, lower rate |
| Setup / implementation fees ? | ✗ $5,000–$50,000 implementation cost | ✓ None |
| Time-to-deploy ? | ✗ 4–6 weeks minimum; enterprise orgs longer | ✓ 14 days — concierge migration |
| Contract terms ? | ✗ Custom enterprise contracts | ✓ Month-to-month, no lock-in |
| Rebranding risk ? | ✗ Actively rebranding to Infios (Körber acquisition) | ✓ Stable — no rebrand in progress |
The capabilities that decide whether this switch is right for you.
MercuryGate's published pricing structure runs $500/month for 1 user, scaling to $4,500/month for 10 users — that's $450 per seat. Add implementation costs of $5,000–$50,000 and annual enterprise contracts, and the first-year cost for a 15-person team can exceed $100,000. HatchOS charges $199/seat/month (Starter) with no setup fees and no annual lock-in.
In 2023, MercuryGate was acquired by Körber Supply Chain Software and is actively rebranding to Infios. For brokerages mid-implementation or mid-contract, this creates real uncertainty: product roadmap changes, support team turnover, and potential pricing restructuring. HatchOS is independently operated with a direct relationship between product and customer.
Source: Infios press release
MercuryGate's design philosophy is multi-modal shipper management — all freight modes (parcel, LTL, TL, air, ocean, rail, intermodal) on a single platform. That breadth adds complexity a pure freight brokerage doesn't need. Features like dock utilization management, yard management, and international customs are table stakes for a Fortune 500 shipper; they're noise for a freight broker running an agent model.
MercuryGate offers predictive analytics — weather-adjusted routing, fuel efficiency optimization, disruption prediction. These are reporting tools. HatchOS ships AI employees: autonomous roles that take actions on your behalf (dispatching, carrier outreach, compliance screening, tender extraction) without requiring a human trigger for each task.
If your brokerage operates on an agent model — independent agents working under your authority and earning commission splits — you need a platform designed for that. MercuryGate's financial toolkit is oriented toward shipper freight audit and cost optimization. HatchOS auto-calculates agent commissions per load, manages multi-agent split contracts, closes periods with margin locking, and gives agents real-time visibility into their own statements.
Real results from real freight brokerages running on HatchOS.
If any of these describe your situation, switching is the right call.
A typical mid-size freight brokerage team.
~$450/user/month at 10 users. Implementation adds $5,000–$50,000. Enterprise contracts required.
$199/seat/mo (Starter). No setup fees, no implementation surcharge. Month-to-month.
Our concierge team moves your carriers, customers, and load history. You keep running ops the whole time.
No upfront fees • No contracts • Month-to-month from day oneQuestions from brokers who switched from MercuryGate.
Yes. HatchOS migrates your carrier database, customer list, and load history. The concierge migration process is 14 days with zero ops blackout — you continue dispatching throughout.
MercuryGate is rebranding to Infios following acquisition by Körber. The TMS product continues under development, but the brand, support structure, and pricing are in transition. HatchOS has no rebranding in progress — what you see is what you get.
HatchOS is purpose-built for freight brokers: truckload, LTL, and drayage. We don't try to be a universal TMS for ocean shipping companies. If your core business is domestic freight brokerage, our depth in that lane exceeds what a generic multi-modal platform offers at the same price point.
HatchOS supports EDI 204, 214, 990, and 210. Your existing carrier EDI relationships transfer without renegotiation. Our migration team coordinates the cutover.
HatchOS charges zero implementation fees. Our 14-day concierge migration is included — no separate contract, no additional billing. The per-seat price is the only price.
If you run an agent model, yes — and HatchOS handles it natively. MercuryGate does not have a purpose-built agent commission module. HatchOS auto-calculates per-load commissions, manages split contracts, closes periods with one click, and gives agents real-time statement access.
Already decided? Migration is free.
Migrate from MercuryGate to HatchOS in 14 days — no downtime, all data included.
Start your MercuryGate migration →